LearnUCS - Issue with accessing modules for some lecturers

The Elevate team have become aware of an issue for staff who are enrolled on more than 99 module/course areas.

The "My Modules" box can not display all areas and offers access via the Course Catalogue, unfortunately there is a software bug that prevents the Course Catalogue giving access to the remaining areas.

Below is the message we have received from Blackboard:

Our Product Development organization has verified this issue as a software defect. The next step in our process is to determine the target release for fixing this bug. Depending on the severity of this issue, it could take up to 30 days for us to make a determination. We will follow up with another email to let you know our plans for including the fix in an upcoming service pack.

Basically, the "My Courses" module no longer shows more than 99 courses and refers users to the course catalog to search for the courses.

Tier 3 are working on this problem at this moment. I have linked this case to the BUG report so you can receive updates about it as soon as they are available.

If you are enrolled over 99 modules and experience this problem, the Elevate team are able to run an internal work-around by removing any unwanted modules.  Too many modules become unmanageable and a number of staff will have hidden these modules and may have forgotten they have access.

The Elevate team will be looking at batch disabling the 2010/11 modules this week, which will hopefully help alleviate the issue.

We apologise for this inconvenience and will update once we hear from Blackboard.

Issue with long file names and uploading assignments in LearnUCS.

A recent issue has been raised when a student uploads a file into an assignment area with a file which has a very long file name on LearnUCS.

In uploading a file with a large file name a large red error will occur. The file does end up submitting, however lecturers can't view or do anything with the file. If this has happened to you, please contact your course admin team.

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Here is a bad example for a file name to upload:

This is my assignment for - the research i did for a certain topic including works by other authors and contributors - this is some more example text to show the length of the filename.doc

Here is a good example for a file name to upload:

Short Assignment Name.doc

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This is also affecting students retrieving feedback, but only for those who have uploaded previously long file names before the LearnUCS upgrade. If you are having issues viewing your feedback please contact your course admin team.

This has been raised with BlackBoard and we will be working with them for a solution.

Apologies for any inconvenience.

LearnUCS Upgrade - Complete

The LearnUCS upgrade is complete and login is now active again.

To see some of the new features please visit the Elevate Team blog http://ucselevate.blogspot.co.uk/search/label/LearnUCS

As will all upgrades we have tested the site as much as possible and believe the system is working as expected.  If you do find any issues please contact the Elevate Team at elevate@ucs.ac.uk

LearnUCS Upgrade - 8.00pm Update

Tier II are continuing to work on the problem. 

We will update again at 10.00pm. 

LearnUCS Upgrade - 6.00pm Update

Tier II support are still working on the issue, we will update again at 8.00pm. 

LearnUCS Upgrade - 3.00pm Update

The support team have identified the issue and have passed this up to Tier II support, we have taken the decision to give Tier II more time before we release the system.

We will update at 6.00pm this evening.

LearnUCS Upgrade - 12noon Update

Phase 3 testing is complete and we have just the 1 issue mentioned previously, we are currently waiting on the support team whilst they investigate the issue.

Please check back at 3.00pm, if the support team has not been able to rectify the issue, we will release the software with that feature disabled.

LearnUCS Upgrade - Phase 3 Continued

We are progressing well with the final phase of testing.  This testing has raised one issue that we have reported to the upgrade team.

We hope to have this issue fixed today allowing us to open the system this afternoon.  If we are unable to fix the issue today, we will disable that functionality and allow access back to the system.

Check back here at 12noon for further details.

LearnUCS Upgrade - Phase 3

Phase 2 has been completed after the issue we had experienced was corrected, the system is now working as expected.

The team have moved on to phase 3, new feature testing.  This phase may take longer than phase 2, we will report here with progress.

Thank you.

LearnUCS Upgrade - Testing Phase

We are pleased to be able to announce that phase 1 of the upgrade has completed an hour before schedule.

This now means we can move to phase 2, the testing phase.  The Elevate team are currently testing the upgrade to make sure the system is responding as expected.  

Early stages of phase 2 has picked up one issue, that has been reported to the support team.

Phase 3 will be testing the new features, ready for allowing users back on to the system.

Check back later this afternoon for further updates.