Friday, 5 June 2015

LearnUCS Review 2015: Findings (Draft)

Learning Services (Elevate Team) have undertaken a review of LearnUCS to ensure the virtual learning environment (VLE) facilitates the support UCS’s 2020 Vision. This was through answering two distinct questions:
  1. How are staff currently using the VLE within your teaching, learning or assessment?
  2. How would staff like to use the VLE to enhance your teaching, learning or assessment?
UCS’s current Blackboard licence is for the external hosting of the Learn platform. The Blackboard Learn software sits at the centre of a set of e-learning tools used at UCS to provide a broad virtual learning environment.

The usage of LearnUCS is relatively high, with an average of over 78,000 logins per month (web and mobile app - Oct 14-April 15).

Methodology

The data collection involved a number of 1-2-1 semi-structured interviews and group tasks within Departmental meetings. The data was collected between Feb and April, 2015.

Findings

The VLE (LearnUCS) within the broader e-learning platforms at UCS is capable of meeting the general requirements from staff for the design and delivery of a rich digital learning experiences. Therefore, it is the author’s opinion, the existing e-Learning Tool Landscape would only need a few additions to enable UCS to “further develop flexible modes of supporting learning that enable students to flourish as independent learners with the capacity for analytical, critical and creative thinking” (UCS 2020 Vision pg 12). Based on staff feedback, these additions would include UCS exploring a specialist peer assessment tool, getting more from its current web conferencing tools, and seeking opportunities for collaborative learning through student owned cloud solutions, in particular, Microsoft 365 and Google Drive.
The review identified;
  • Staff currently use the VLE as a content plus model. Where the core learning activities and support are delivered face to face. While, administrative information (announcements, calendar), readings, learning material, submission of assignments and some support is provided online
  • The majority of the “it can’t do” issues are actually possible, and in many cases have been for a while. This implies the need to revisit our communication plan to improve its effectiveness. If this is more effective the potential barriers to adoption will be reduced.
  • There is a need for more effective access to support people (Elevate Team) for staff. Individuals, felt many of their questions could be effectively addressed through just-in time support, and not an over reliance on online materials.
  • The barriers to adoption do not indicate there are issues with the actual VLE software. The barriers tend to be related to processes, the provision of wider UCS hardware and most commonly time to explore the opportunities the software offers.
  • The required enhancements include known issues for Blackboard on their roadmaps, in particular enhancements around the electronic management of assessments, the Learn Mobile app and discussion board tools. Therefore, Learning Services need to regularly discuss these with our Blackboard account manager.

Recommendations

The following recommendations are intended to encourage the adoption of the VLE, widen its use towards more e-learning activities, improve UCS’s awareness of viable alternative to Blackboard, and identify the resource requirements for UCS to self-host Blackboard.

The granular enhancements identified through data analysis (see further reading) will be accommodated in the annual LearnUCS Service Plan.

Getting more out of the VLE

Task
ID
Owner
Timeframe
Design and implement a more effective staff support and development model.
R1
Learning Services (Elevate Team)
Implement in Sept 2015
Publish an advice guide on using the following to enhance teaching, Learning and Assessment;

  1. Webinar tools (visimeet & google hangouts)
  2. LearnUCS Quiz tool
  3. LearnUCS Collaborative Group Tools (Wikis & Blogs)
R2
Learning Services (Elevate Team)
Sept 2015
Promote LearnUCS Top Tips and minimum expectations as one way of enhancing effective use.
R3
Learning Services (Elevate Team)
Sept 2015
Work closely with IT Services and Estates to ensure the required hardware and software is available for staff use the e-Learning Tools.
R4
Learning Services (Elevate Team)
Ongoing

Being aware of viable alternatives to Blackboard

Task
ID
Owner
Timeframe
Compare the feature set of alternative VLEs, in particular; Moodle, Desire to Learn, & Google Educational Apps
R5
Learning Services (Elevate Team)
Dec 2015 & Dec 2016

Seeking ways to reduce the license costs

Task
ID
Owner
Timeframe
Identify resource requirements for UCS to self-host Blackboard.
R6
IT Services
May 2016

Further Reading

Image - With Thanks - https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTnpQat72XatcaIdmZ81ujmhXeuHsMkpQjxR-vQjKdAvqtF5heTEWvlpXfzZaCN7r7uDCMfKntBfB63EH0-cQjOpZHfymJdqbvCe7dLS53U8LPKYKYmbFrXQcmWneCJNiTVf9X14NGdVA/s1600/draft.JPG

Monday, 18 May 2015

LearnUCS: Emergency Downtime

EMERGENCY DOWNTIME - MAY 20th - 2-4am

During our annual technical service review, our managed hosting technicians found a number of small tweaks that are required to continue the excellent system performance.

The interruption is expected to a maximum of 2 hours, this interruption will mean LearnUCS is unavailable for period of time between 2am and 4am.

Details:

Date: Wednesday 20th May 2015
Time: between 02:00 - 04:00
Downtime: 2 hours

It is advised that you do not access LearnUCS for this period.


Thursday, 14 May 2015

LearnUCS in numbers: Oct 2014 to April 2015

As part of the LearnUCS review, we'd like answer the question, "to what degree is LearnUCS being accessed by staff and students?". The answer is captured in the Table below. However, it is important to give a some context for interpreting the data.
  • The locus of control within LearnUCS is with Staff. Therefore, students need to access LearnUCS is strongly influenced by the implemented learning design. For UCS the prevalent design is a content and support model. With LearnUCS being used for e-administrative (document store, announcements and assignment submission).
  • The introduce of the free mobile app will have an impact on usage data. Currently, the mobile app stats are not included within the system stats. Therefore, an increase in the use of the mobile app might lead to a decline in the system stats.
  • Not every course at UCS uses LearnUCS.
Table 1: Comparison of usage data of LearnUCS



Academic Year

Oct 13 - April 14
Oct 14 - April 15
% Change
Total page views
11,190,157
9,514,520
- 17.6
Average page views per day
52,784
44,880

Average page views per month
1,598,594
1,359,217

Total Logins (non mobile app)
266,510
263,054
- 1.3
Average Logins per Month (non mobile app)
38,073
37,579

Average number of logins per FTE
48.4
47.8

Average number of logins per FTE per Month
6.9
6.8
- 1.5
Total number of active courses
1,637
1,779
+ 8.0
Total Mobile (app) Logins
n/a
27,485

Average monthly mobile (app) logins
n/a
3,926

Total Logins (all)
n/a
290,539

Average Month Logins (all)
n/a
41,506


Notes:
  • FTE is 5500
  • Period is 7 months
It is evident the usage has been relatively steady over the two periods, and would be assumed to be a high use / frequency service with over 78,000 logins per month (Oct 14-April 15).


With Thanks - Image - http://upload.wikimedia.org/wikipedia/commons/9/90/Mozilla-firefox-usage-data.svg



Mahara Emergency Downtime - May 19th

EMERGENCY DOWNTIME - MAY 19th - 7-9am

In order to assist further diagnosis of the issues affecting ULCC (UCS' Mahara Hosting) during the recent DDoS attacks, ULCC shall be upgrading the firmware on the firewalls as an emergency change on Tuesday 19th May between 07:00 and 09:00.

Expected Risk:

During this time the firewalls will fail over between the active and standby devices as part of the upgrade process so short breaks in service will be experienced.  The upgrade process is expected to take up to an hour to complete, but the services should be deemed as being intermittent during the full 2 hour period to allow for testing of the new firmware.

It is advised that you do not access Mahara for this at risk period.


Wednesday, 6 May 2015

LearnUCS: Service Disruption - 15 May 2015

We have been informed by our service provider for the hosted cloud environment for LearnUCS that they are expecting a service interruption during a maintenance window at the data centre.

The interruption is expected to last less than 15 minutes, this interruption will mean LearnUCS is unavailable for short period of time between midnight and 4am.

Details:

Date: Friday 15th May 2015
Time: between 00:00 - 04:00
Downtime: < 15 minutes

Apologies for any inconvenience caused during this service interruption

Tuesday, 5 May 2015

LearnUCS Stats: April 2015

Application Insight

Total Page Views1,255,934
Average Page Views Per DayNon course - 29,070

Course - 14,237
Most Active DateNon Course - 49,611- 28 April 2015

Course - 30,740 - 14 April 2015





Application Metrics



Total Monthly Logins35,470
Total Number of Courses9780
Total Number of Active Courses1765

We have had continued fall in the number of active module this month, this follows the trend of the end of semester 1, with staff and students no longer requiring access to those materials.


LearnUCS Mobile Statistics for 6 April 2015 to 5th May 2015

The stats below are use the built-in Blackboard mobile analytics, which uses the mobile service for the mobile application for its data.

Since April we have been using Google Analytics on our Blackboard installation, this does not take into account those users using the mobile app. An interesting stats that Google shows us is that the second most used operating system of those accessing the web platform is iOS, a mobile operating system with 15.97% of all access.


These stats below are for the Mobile Learn application only.

Total unique logins for the period was 553 with 3,458 logins.
iOS is still the most popular operating system for those devices by far.



Friday, 1 May 2015

Analysis of Departmental Staff Meetings: LearnUCS Review

As part of the LearnUCS Review the Elevate Team attended a number of Departmental staff meetings. Staff arranged themselves into small groups (no larger than three people) and answered two broad questions;

1. How are you currently using the Virtual Learning Environment (VLE) within your teaching, learning or assessment practice?
2. How would you like to use the VLE to enhance your teaching, learning or assessment practice?

The intention of the LearnUCS Review is to ensure the VLE (in the widest context) is fit for purpose to support UCS’s 2020 Vision.

LearnUCS is the VLE component of UCS learning technologies. The full suite is available from the e-Learning Tool Landscape


The analysis clustered responses into common themes. The broad findings are;

  1. Staff currently use the VLE within a content plus model. This implies core learning activities and support are face to face. Administrative information (announcements, calendar) readings, material, submission of assignments and some support is provided online (Institute of Education 2007:7)
  2. Staff requirements for TEL in their teaching, learning and assessment models are covered by LearnUCS, and/or the wider e-Learning Tool Landscape at UCS.
  3. The barriers to adoption do not indicate there are issues the actual VLE software. The barriers tend to be related to processes, wider UCS hardware and time. With respect to the role of the Elevate Team (and Learning Services) a set of actions are required around revisiting the staff development and support programme, to ensure we maximise the availability of face to face support for individuals and course teams
  4. The required enhancements include known issues for Blackboard, in particular enhancements around the electronic management of assessments, the Learn Mobile app and discussion board tools, these are on Blackboard’s road map

How are you currently using the VLE?


The analysis adopts the the Mason (1998) framework. It is evident the majority of staff (eight out of eleven groups) used the VLE within a content plus model. This is where they focus on e-administration to support their learning and teaching models. Within this sample there was little evidence of an integrated model. However, one group used it within an integrated (e-learning) model. Therefore, we need to accommodate these requirements.

Content plus support model
Module content, web links, e-submission, tutor support and announcements
Health (4)
Science (4)
  • Sign up sheets
Wrap around model
Where there is a mixture of pre-prepared content and online learning activities. The learning activities involve online discussion and collaborative activities.
Health (1)
Science (1)
  • Create podcasts to support assignments for distance learners
  • Formative assessment using BBd Tools
Integrated model
Where most of the learning takes place via collaborative online activities and content is largely determined by the learners, either individually or as a group. Learning is very much student centred and highly collaborative.
Health (1)
  • VLE week with discussion boards

How would you like to use the VLE to enhance your teaching, learning and assessment



Is this currently possible?
Comments

LearnUCS
Wider e-Learning Tools

Interactive pathways (interactive quizzes)
Yes
Yes
There are a number of quiz systems available at UCS which allow interactive learning pathways and can be used in online and face to face learning environments.
Use of multimedia in T&L (podcasts)
Yes
Yes
Assuming this covers the creation and delivery on multimedia (video and audio) learning objects, and the integration of these within learning activities.
Repository for all UCS dissertations
No
No
The UCS dissertation repository can be linked to, from LearnUCS. However, this is not single sign-on.
Virtual Group Work
Yes
Yes
There are a large number of platforms to support online group work. LearnUCS includes a group working area.

Within our license it does not include a web conference facility. However, group tools including Google Drive / Google Hangouts, and Visimeet cover this requirement.
Recording student presentations
No
Yes
The Elevate Team provide an AV service to support the capture, editing and distribution of student presentations.
Run webinars
No
Yes
This is not currently available within the current LearnUCS license. However, UCS does use Google Hangouts or Visimeet
Create talk over powerpoints
No
Yes
This feature is not included within the VLE. However, the Elevate Team support the use of Screencastify with YouTube
Grade centre integration with SITS
No
No
This feature is not available within current license. There is a development between Blackboard & Tribal (SITS) to provide this integration.
Online calendar / personal tutorials
Yes
No
Booking personal tutorials is managed in LearnUCS through the Wiki tool. Overall, a technology enhanced calendar / personal tutorial management tool is outside the scope of the e-learning team.

Barriers to adoption


  1. Time to develop materials, with support from Learning Services
  2. Some files don’t open properly with the online marking (ODT files)
  3. Desktop software (windows) creates problems
  4. Support routes - inline with availability (3pm onwards)
  5. Don’t know, what I don’t know …
  6. Ability to submit large (multimedia) files

The barriers to adoption do not indicate there are issues the actual VLE software. The barriers tend to be related to processes, wider UCS hardware and time. With respect to the role of the Elevate Team (and Learning Services) a set of actions are required around revisiting the staff development and support programme, to ensure we maximise the availability of face to face support for individuals and course teams

Required enhancements


  1. Better management / display of discussion tools (all on one page, not in threads)
  2. Submission to allow multiple attempts, but delete only the latest
  3. Need to enhance mobile (iPad) app (2)
  4. More effective management of the grade centre - can we reduce the number of clicks
  5. More roles, external examiner
  6. Submission process: Email confirmation to student of submitted work, more granular portals (one person)

The required enhancements include known issues for Blackboard, in particular enhancements around the electronic management of assessments, the Learn Mobile app and discussion board tools, these are on Blackboard’s road map