We've authored a short report on usage statistics for the UCS FAQ Engine, see, Reports and Publications area of this blog (http://wolseyweb.ucs.ac.uk/blogs/elevate/?page_id=70).
"The outcome suggests the FAQ engine is being used, interms of FAQs being written and accessed, and these are being positively received by the FAQ authors. The perception is the FAQ service is adding value to those teams who are using it"
The UCS FAQ Service is available from http://faq.ucs.ac.uk
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