Friday, 24 October 2014

Personal, Practical Support - Show & Tell with #Screencastify

I received a support email asking for help on a certain task in LearnUCS.  I was advised that I could reply via email rather than trying over the phone.

One email was sent back to confirm the required support.  Then rather than try and type a response explaining the options or the steps, I decided to make a simple video showing showing the steps to complete the task.

We have spoken about Screencastify as an extension to Google Chrome before but it is such a brilliant, easy tool to use that there was no choice, I would simply open a tab and record it.

The support request was for the different ways you could upload files into LearnUCS, I was aware there was more than one file, so I quickly made a video showing the different ways of uploading and sharing those files.

As this is such a quick and simple tool I could make the video personal to the academic requiring help, in the future I can simply remove/delete the video if necessary.

I wasn't too concerned about making a video too perfect, that could then be shared or used elsewhere, covering just generic information.  Screencastify is so simple, it makes these videos almost disposable.

As an example, the video is below:

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